Privacy Policy
Privacy Policy
​Last updated: December 2025
This Privacy Policy explains how 1st Class Plumbing and Drains LLC (“we,” “us,” or “our”) collects, uses, and protects information when you use our website 1stclassplumbinganddrains.com or contact us for plumbing services in Tracy and the surrounding areas.​
Information We Collect
​We may collect the following types of information:
Information you provide directly
- Name
- Phone number
- Email address
- Service address
- Details about your plumbing issue or project
- Any messages you send through our website forms, Google Business Profile, Thumbtack, or by text/phone​
Information collected automatically
When you visit our website, our site and service providers may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- General location (city/region) based on your IP
This information is typically collected via cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Schedule and provide plumbing services
- Respond to your questions and quote requests
- Send appointment confirmations and updates
- Improve our website, services, and customer experience
- Maintain internal records such as estimates, invoices, and service history
- Comply with legal and regulatory requirements​
How We Share Information
​We do not sell your personal information.
We may share information with trusted third parties who help us run our business, such as:
- Scheduling and job management tools (for example, Jobber or similar platforms)
- Payment processors and merchant providers
- Website hosting, email, and analytics providers
- Review platforms where you choose to leave feedback (such as Google or Thumbtack)
These service providers are only allowed to use your information as needed to perform services for us.
We may also share information if required by law, to respond to a legal request, or to protect our rights, property, or safety.
Cookies and Tracking Technologies
​Our website and service providers may use cookies and similar technologies to:
- Help the site function properly
- Remember your preferences
- Understand how visitors use our website
- Improve performance and security
You can usually control cookies through your browser settings, but disabling cookies may affect how some parts of the site work.​
Data Security and Retention
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. No system can be guaranteed 100% secure, but we aim to store and transmit data in a safe manner.
We keep your information for as long as necessary to:
- Provide services to you
- Maintain accurate business and tax records
- Comply with our legal obligations​​
Children’s Privacy
Our services are intended for adults and homeowners. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will show when changes were made. Your continued use of our website or services after changes are posted means you accept those changes.
Contact Us
​If you have questions about this Privacy Policy or how we handle your information, please contact:
1st Class Plumbing and Drains LLC
Phone: (510) 220-8523
You can also reach us through the contact form on this website.